FAQ
🛍️ Orders & Products
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email with your details.
Q: Do you restock sold-out items?
A: Yes! Many of our popular styles are restocked. You can subscribe to our newsletter or enable “Notify Me” on the product page to get updates.
Q: How do I choose the right size?
A: We provide a detailed Size Guide on each product page to help you find the perfect fit. If you’re unsure, contact us for assistance.
đźšš Shipping & Delivery
Q: Do you offer worldwide shipping?
A: Yes, Fashion World ships globally. Shipping costs and delivery times vary depending on your location.
Q: How long does delivery take?
A: Orders are usually processed within 1–3 business days. Standard delivery typically takes 7–14 business days, while express options may be faster.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email so you can follow your package in real time.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in their original condition and packaging. Please check our Return Policy page for details.
Q: Can I exchange an item?
A: Yes, exchanges are available for sizing or color issues, subject to stock availability.
Q: Who covers return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
đź’ł Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to keep your details safe.
đź“© Customer Support
Q: How can I contact you?
A: You can reach us through our Contact Page or by emailing. We usually respond within 24 hours.
Q: Do you offer styling or product advice?
A: Yes! Our team is happy to guide you in picking the right styles or sizes — just send us a message.
🛍️ Orders & Products
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes or cancel, please contact us within 12 hours of placing your order.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in different amounts and make the perfect present for any occasion.
Q: Are your products true to size?
A: Most of our items fit true to size, but we always recommend checking the Size Guide on each product page.
Q: Do you offer plus-size clothing?
A: Yes, we believe fashion is for everyone. Look out for our inclusive sizing options in selected collections.
đźšš Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over a certain amount (check our Shipping Policy for current details).
Q: What if my package is delayed or lost?
A: If your order doesn’t arrive within the estimated timeframe, please contact us. We’ll work with the courier to resolve the issue or arrange a replacement.
Q: Do you deliver to P.O. Boxes?
A: Unfortunately, we cannot ship to P.O. Boxes. Please provide a residential or business address.
🔄 Returns & Exchanges
Q: Can I return sale items?
A: Sale or clearance items are final sale and cannot be returned unless defective.
Q: How long does it take to process a refund?
A: Refunds are usually processed within 5–10 business days after we receive your returned item.
Q: What if I receive a damaged or wrong item?
A: We’re sorry if that happens! Please contact us immediately with photos, and we’ll send a replacement or issue a refund.
đź’ł Payments
Q: Do you offer installment payments or “Buy Now, Pay Later”?
A: Yes, we partner with trusted payment providers (such as Klarna, Afterpay, or PayPal Pay Later) where available.
Q: Will I be charged customs duties or taxes?
A: International orders may be subject to customs fees or import duties depending on your country. These charges are the customer’s responsibility.
đź‘— Fashion World Experience
Q: Do you launch new collections regularly?
A: Yes! We release new arrivals weekly so you always have access to the latest trends.
Q: Can I see customer reviews before buying?
A: Definitely — many of our product pages include customer reviews to help you shop with confidence.
Q: Do you collaborate with influencers or affiliates?
A: Yes, we love working with creators. If you’re interested in collaborating, please reach out through our Collaboration Page.
đź“© Customer Support
Q: Do you have live chat support?
A: Currently, support is via email and our Contact Page, but we’re working on adding live chat soon.
Q: What are your customer support hours?
A: Our team is available Monday–Friday, 9 AM – 6 PM (local time). Messages outside these hours are answered the next business day.